Support
Get the help you need
Performance, security and reliability at scale, with people behind them: engineers on chat and email, the community on Discord, a dedicated manager for enterprise customers.
Four ways to a person
Who answers, and how soon.
- Live chatInstantThe support team, liveConnect instantly with our support team.Start live chat
- Email supportWithin 2 hDuring business hours[email protected], answered by an engineer.Write an email
- DiscordCommunityOpen to everyoneJoin the Edgevana community.Join Discord
- Dedicated account managerPersonalFor enterprise customersPersonal support for enterprise customers.Ask for one
Where should this go?
Pick what you need; the answer says who takes it and what to send.
Live chat, or email support within 2 hours
Write to support with the details
Send us what you see, with the details below. Email support answers within 2 hours in business hours.
Put in your message
- The instance_id, or the tool you called and its arguments
- When it started, and at which site
- What you expected and what came back
Help by layer and by team
Help with every layer
Bare-metal compute and AI, the EdgeView traffic control plane and EdgeLink hardware: one stack, one team.
- Edge computeSingle-tenant bare metal with kernel-level control.Compute
- AI computeBare-metal GPUs for training and inference.Compute
- EdgeAIInference under 90 ms, close to users.Inference
- EdgeViewProgrammable peering, BGP policy and real-time routing.Network
- EdgeLinkOptics up to 1.6T, InfiniBand and cables for AI data centers, shipped the same day.Hardware
Help for how you build
Enterprises, AI builders, network operators and developers: a team that knows your workload.
Need something specific?