Edgevana collects information as part of its normal business operations and in the administration of Customer relationships, which may include Personal Data.
Business Contact and Customer Relationship Management. We collect and maintain information about our Customers, which may include company name, business contact name and title, phone number, email and other contact details. We may also collect billing address, financial account, credit card information, order details, subscription and license information, and usage details. In addition, we collect user credential and profile data (name, contact, authorized users).
Data Submitted on Sites. In order to enjoy the full functionality of the Sites or to conduct business with us, you may be prompted to provide certain Personal Data to us:
Typically, the Personal Data includes name, business affiliation, business address, telephone number, and email address, and any other personal details provided or required to resolve inquiries or complaints.
Customer Support and Service. When Customers contact us for support or other customer service requests, we maintain support tickets and other records related to the requests. We may also collect call recordings related to support and customer service-related calls.
Usage Details. We collect information about Customers’ usage of our Services, including IP address, Customer ID, email address, and other usage statistics. We do not collect usage details about Customer end users, except as necessary to provide and support the Services requested by Customers.
When you visit our Sites, our server automatically collects certain browser or device generated information, which may in some cases constitute Personal Data, including but not limited to:
Third Parties. We may also obtain Personal Data about Customers from third parties unless prohibited by applicable law, including third parties from whom we have purchased Personal Data, public databases, resellers, channel partners, and marketing partners. We may combine this information with Personal Data provided by you. This helps us to update, expand, and analyze our records, identify new customers, and create more tailored advertising to provide services that may be of interest to you.
De-identified Data. We may de-identify and aggregate certain data we collect such that the data no longer identifies or can be linked to a particular customer or an individual data subject (“De-identified Data”), subject to the terms of any applicable customer agreements. We may use this De-Identified Data to improve our Services, analyze trends, publish market research, and for other marketing, research or statistical purposes, and may disclose such data to third parties for these specific purposes.
Other Data. Edgevana collects, uses and maintains certain data related to its business and the Services it provides to Customers, which is not Personal Data; this Privacy Notice does not restrict our use and processing of such data.
ibes our purposes for using Personal Data that we process as a data controller. Additional details on how we process your Personal Data may be provided to you in a separate notice or contract.
Our processing (i.e. use) of your Personal Data is justified on the following legal bases:
* In all cases where legitimate interests is relied upon as a lawful basis, we take steps to ensure that our legitimate interests are not outweighed by any prejudice to your rights and freedoms. This is achieved in a number of ways, including the application of principles of data minimization and security, and by taking steps to ensure that Personal Data is collected where it is relevant to the lawful business activities, and, where using Personal Data, is reasonably necessary for those activities.
Edgevana may appoint third party service providers (who will operate under our instructions) to assist us in providing information, products or services to you, in conducting and managing our business, or in managing and improving our Services or the Sites. Edgevana may share your Personal Data with these affiliates and third parties to perform services on Edgevana' behalf, subject to appropriate contractual restrictions and security measures.
Edgevana reserves the right to share information that is not deemed Personal Data or subject to contractual restrictions. Additionally, some Sites may use framing techniques to serve content from our third-party partners, while preserving the look and feel of our Sites; please be aware that you are providing your Personal Data to these third parties, not to Edgevana.
Additional Disclosures. Edgevana may also share your Personal Data if we believe it is reasonably necessary to prevent harm or loss or pursuant to your consent. In accordance with our legal obligations, we may also transfer Customer Data to relevant authorities for law enforcement or security purposes. We may also disclose Customer Data (including any Personal Data), if required by law.
Business Transfers. Edgevana may disclose Personal Data in connection with, or during the negotiation, of any merger or sale of company assets, financing, acquisition, dissolution, corporate reorganization or similar event. We will inform any buyer that your Personal Data shall only be used in accordance with this Privacy Notice.
Just-in-Time Disclosures. Additional disclosures or information about processing of Personal Data related to specific websites, mobile applications, products, services, or programs may be provided to you. These may supplement and/or clarify Edgevana privacy practices in specific circumstances and provide you with additional choices as to how Edgevana may process your Personal Data.
Transfers outside of the EU. We adhere to the principles of: Notice; Choice; Accountability for Onward Transfer; Security; Data Integrity and Purpose Limitation; Access; and Recourse, Enforcement, and Liability (the “Principles”), with respect to processing Personal Data on behalf of our Customers established in the European Union. If Personal Data is transferred outside the EU, we will take steps to ensure that your Personal Data receives the same level of protection as if it remained within the EU. This includes entering into data transfer agreements, using the European Commission approved Standard Contractual Clauses, or by relying on certification schemes. You have a right to obtain details of the mechanism under which your Personal Data is transferred outside of the EU by contacting firstname.lastname@example.org.
We contractually require agents, service providers, and affiliates who may process Personal Data related to the Services to provide the same level of protections for Personal Data as required under the Principles. Edgevana currently does not transfer Personal Data to a third party for the third party's own use, but only for Edgevana' purposes as outlined above. Edgevana will remain liable under the Principles if one of its third-party processors processes Personal Data in a manner inconsistent with the Principles, if we are responsible for the event giving rise to the damage.
Vendor Data Protection Requirements. Edgevana recognizes that the use of third party vendors must be properly managed. Before entering into third party relationships, we take deliberate steps to conduct an assessment of risk related to the vendor relationship. We take care to understand the compliance, reputational, strategic, operational, and transactional risks relating to a particular vendor before entering into a contractual relationship.
Any vendor who has access to Personal Data is expected to demonstrate their security policies, processes, and procedures and prove that they are able to provide adequate protection of such data, including against misuse or compromise.